Privacy Policy

1. Who we are

Excela EduTech Private Limited is the operator of the Excela platform, a software service for coaching institutes. Our registered office is at H.No 275, Ward No-02, Hari Nagar, Ghikara Road, Haryana. For any privacy matter, contact us through the details in the final section.

2. Information we collect

We collect the following categories of information:

• Account and enquiry details — name, email, phone number, institute name, role and city that you provide when you sign up, book a demo or contact us.
• Institute operational data — data your institute enters into the platform, such as student records, attendance, fees, test results and communications. This data belongs to your institute.
• Usage data — technical information such as device type, browser, and interactions with our website, collected to keep the service secure and reliable.

3. How we use information

• To create and administer accounts and provide the platform's features.
• To respond to enquiries, schedule demos and provide support.
• To send service and transactional communications, including login and account information.
• To maintain security, prevent misuse and comply with legal obligations.
• To improve the platform, including the accuracy of AI-assisted features.

We do not sell personal data, and we do not use your institute's operational data for advertising.

4. Legal basis and consent

We process personal data where it is necessary to provide our services, to pursue our legitimate business interests in a proportionate way, to comply with legal obligations, or on the basis of consent where required. You may withdraw consent at any time by contacting us.

5. Sharing and disclosure

We share information only in limited circumstances:

• With trusted service providers (such as hosting and email delivery) who process data on our behalf under confidentiality obligations.
• Within your institute, according to the role-based access you configure.
• Where required by law, regulation or valid legal process.

6. Data retention

We retain personal data for as long as your account is active and as needed to provide the service, comply with legal obligations, resolve disputes and enforce agreements. When data is no longer required, we take steps to delete or anonymise it.

7. Security

We use administrative, technical and organisational measures — including encryption in transit and at rest, role-based access controls and regular backups — to protect personal data. No system is perfectly secure, but we work to reduce risk and respond promptly to incidents. See our Data & Security page for more.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. Institutes can also export their operational data. To exercise these rights, contact us using the details below.

9. Children and student data

The platform is used by institutes to manage records that may include information about minors. That data is collected and controlled by the institute; Excela processes it on the institute's behalf. Institutes are responsible for obtaining any consents required from parents or guardians. We handle student data with heightened care and restrict access according to role.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected in this policy, and where appropriate we will provide additional notice.

11. Contact us

For any questions about this policy or your personal data, please reach us through our contact page. Correspondence may also be sent to our registered office at H.No 275, Ward No-02, Hari Nagar, Ghikara Road, Haryana.